Frequently Asked
987bd's Complete FAQ Guide
From bonuses to withdrawals — find simple answers to all your questions about 987bd here.
This page compiles detailed and straightforward answers to the questions that most commonly come up when using 987bd. How the welcome bonus works, what to do if you have an account issue, how to deposit using bKash or Nagad, or where to find responsible gaming features — everything is organized into the four sections below. If you cannot find an answer to your question, contact our 24/7 support team.
Bonus
Welcome Bonus
Open a new account at 987bd and make your first deposit. Deposit a minimum of ৳500 and you will automatically receive a 120% welcome bonus — up to ৳20,000. For example, if you deposit ৳1,000, a bonus of ৳1,200 will be added and your total balance will be ৳2,200. No separate code is needed.
After receiving the welcome bonus, you must meet the wagering requirements within a set period. This deadline is shown in the promotions section of your account. If the requirements are not met within the given time, 987bd reserves the right to cancel the bonus. So start playing as soon as the bonus is activated.
No, the welcome bonus is given only once per account. If the same person tries to claim the bonus again by opening a new account, it will be considered a violation of 987bd's rules and both accounts may be closed. This bonus applies to new members only.
Generally, slots, fishing games, and most casino games count toward wagering. Certain games or game categories may count only partially. The wagering requirement is 15 times the bonus amount — meaning if you receive a ৳1,200 bonus, you must place a total of ৳18,000 in bets. Full details on how much each game contributes can be found in the promotions section.
Yes, if you do not wish to meet the bonus terms, you can request a bonus cancellation through account settings or live chat. However, once the bonus is cancelled, any winnings earned using the bonus will be removed. Only your original deposited funds will remain in your balance.
Account
Member Account
Click the "Forgot Password" option on the 987bd login page. Enter your registered email or mobile number and submit the verification code sent to you. Then set a new password. If you have trouble with the process, contact us directly via live chat — our support team is available 24 hours.
After logging in, go to the "Account Settings" or "Profile" section to change your name, email, and mobile number. Some changes may require identity verification. It is important to keep all information accurate and up to date, as it is checked at the time of withdrawal.
Usernames must generally be between 6 and 16 characters and may only use English letters and numbers. Passwords must be at least 8 characters long and include an uppercase letter, a lowercase letter, and a number. For security, it is advised not to use simple passwords such as 12345678.
Entering the wrong password multiple times can temporarily lock your account. In addition, old browser cache or cookies may cause issues — try clearing the cache and attempting again. If the problem persists, contact 987bd via live chat.
For security purposes, when logging in from a new device or browser, 987bd may send a verification code. The code will be sent to your registered mobile number. If you do not receive it, wait a moment and try again, or get assistance via live chat.
Safety
Responsible Gaming
Go to the "Responsible Gaming" section in account settings to set daily, weekly, or monthly deposit limits. Once a limit is set, it may take a short time to take effect. Requests to increase a limit take effect after a waiting period, but decreasing a limit works immediately.
Repeatedly gambling to chase lost money, prioritizing gaming over family or work, hiding losses, or being unable to stop playing — these are clear signs of problem gambling. If you experience any of these feelings, take a break on your own and seek professional help.
987bd's responsible gaming page has detailed information and a self-assessment tool. International organizations such as Gamblers Anonymous and BeGambleAware also offer free guidance on their websites. You can also reach out to our support team — they are ready to point you in the right direction.
Cooling-off is a short-term break — from a few days to a few weeks — during which you will not be able to log in to your account. Self-exclusion is longer-term (from several months to permanent) and cannot easily be reversed once activated. Both options can be enabled through account settings or via live chat.
Payment
How to Make a Deposit
Log in to your 987bd account and go to the "Deposit" section. Select Nagad as your payment method. Send the required amount to 987bd's Nagad number shown on screen, then enter the transaction ID in the designated field. The minimum deposit amount is ৳500. Your balance is usually updated within a few minutes.
987bd does not charge any deposit fees. However, mobile banking services such as bKash, Nagad, or Rocket may apply a small service charge according to their own policies — this is entirely dependent on that platform's terms and is outside 987bd's control.
Deposits via bKash are usually credited to your 987bd account within a few minutes. Make sure to enter the transaction ID correctly in the deposit form, otherwise processing may be delayed. If more than 15 minutes pass, contact live chat with your transaction ID.
First, check the transaction history on your bKash, Nagad, or whichever service you used — confirm the money was sent successfully. Then contact 987bd live chat with the transaction ID and the time of transfer. Our team will resolve the issue as quickly as possible.
No, the minimum deposit amount is the same across all payment methods — ৳500. For larger amounts sent via bank transfer, you can use major Bangladeshi banks such as Dutch Bangla Bank, BRAC Bank, or Islami Bank. The latest bank details can be found in the deposit section of your account.
Still have questions?
Our 24/7 support team is here for you in both Bengali and English. Chat with us directly via live chat — we can help with any issue.
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